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Accounts FAQs

If you cannot find the answers you are looking for, send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your query or speak to our helpdesk team via the trading screen (during market trading hours).

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We offer a comprehensive range of secure methods to make deposits and withdraw funds on your gnuTrade trading account. These methods include Credit Card (Visa and Mastercard), Debit Card, Neteller, Moneybookers and Bank Transfer. Learn more >>

Full instructions on how to make a deposit and withdrawal can be found when you click the 'Fund my account button' from the trader screen or member's area, when logged in, 

Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for any questions regarding payments.

For real money trading the minimum deposit is £10, €10 or $10. No deposit is required to trade with your free play money account.

This depends on which country you live in. For many people, trading through an offshore company like gnuTrade means they do not have to pay capital gains tax, as their profits are treated like 'gaming winnings'.You should check the rules for the area in which you live.

To change your username, send an email request to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it stating your full name, email address and the new username you want to use. We will send you an email confirmation when your new username is active.

To change your password visit the My Accounts area when you are logged in to the site.

We aim to process all withdrawal requests as quickly and efficiently as possible.  All withdrawal requests allow a pending period of 2 business days before processing during which you may make a 'reverse withdrawal' request by sending an email to: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

In the case of a reverse withdrawal, we will credit the original withdrawal amount back to your real money account to allow further trading.  After this pending period, we strive to process payments one business day after processing begins if you use Neteller or Moneybookers. Payments by bank transfer and cheque will take longer, depending on your location and the banks used.

If you run out of money, simply send a request for more play money to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it We will be happy to replenish your account straight away. If, however, you are being ‘backed’ in a ‘back a player’ bet, you have to wait for the bet to be closed or until it automatically expires (after seven days) before we can make a deposit.

No. Unlike traditional stockbrokers and banks, gnuTrade does not charge trading commissions or trading taxes such as stamp duty. Our internet based platform and low cost base allows us to pass on savings to our players via very competitive dealing prices.

Yes, your money will be held securely under your name and account ID until you choose to trade again.

Yes. If you made your original deposit(s) by a Visa credit card, you may request a withdrawal to your  credit card for up to the amount of your original deposit.  Additional amounts will be paid by cheque.  Withdrawals by credit card incur a 1% processing fee on the amount paid back to the card.

Cheque withdrawals are always free.  Withdrawal requests by bank wire or cheque may be refunded by credit card in cases where funds were originally deposited by VISA card.  Please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for any questions regarding payments.

The minimum amount you can withdraw is £10, €10 or $10.

We take your personal online security extremely seriously, and use the most advanced encryption technology currently available (called SSL) to protect your personal details. We abide by a comprehensive privacy policy and network security policy.

The winnings available depend upon the amount of money a backer bets and how much profit a backed player makes.


Let's say Player A has a play money account worth $5,000. Player B doesn't have too much time to follow the markets personally, but likes the way Player A has been performing, so 'backs' Player A with $1,000.


If Player A trades well and his play money account goes up in value to $6,000, he makes a 20 per cent gain. This means the ‘back a player profit’ will be 20 per cent of the backing bet of $1,000, ie, $200, if player B decides to sell.


Player A receives 10 per cent of the $200, which is $20 in real money betting credits. Player B receives 90 per cent of the $200 profit, which is $180 in cash. The backer always receives 90 per cent of the backing winnings, and the backed player receives 10 per cent.


The gnuTrade site includes a useful calculator to help you work out how much you could win or lose through a back a player bet.

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